Privacy Policy

1. Who we are

This website (https://indexmach.com) is operated by Jinan Index CNC Machinery Co., Ltd ("IndexMACH", "we", "us"). For privacy questions or to exercise your rights, contact us at [email protected] or +86 132 8776 5650.

2. Scope

This policy explains how we handle personal data when you browse our site, submit an enquiry, download a PDF, or contact us by email or WhatsApp. It applies to visitors worldwide, including the European Economic Area (EEA) and UK.

3. Data we collect

• Enquiry & PDF forms: name, company, business email, phone/WhatsApp number, country, message, machine of interest, and the page URL you submitted from.
• Email & WhatsApp: if you contact us directly, we keep the content of your messages and your contact details.
• Technical data: IP address, browser type, device, referring page, and approximate region — collected automatically by our hosting and analytics providers.
• Cookies & similar tech: see Section 6 below.

4. How we use your data

• Reply to your quotation, demo or support requests.
• Send PDFs or follow-up information you asked for.
• Improve our website and measure traffic (aggregated analytics).
• Protect the site against spam and abuse.
• Comply with law or defend legal claims where required.

5. Legal bases (EEA/UK)

• Contract / pre-contract steps — when you ask for a quote, demo or PDF.
• Legitimate interests — responding to B2B enquiries, site security, and understanding how our marketing site is used (balanced against your rights).
• Consent — where required for non-essential cookies/analytics; you may withdraw consent at any time.
• Legal obligation — where we must retain or disclose data under applicable law.

6. Cookies & analytics

Essential cookies are always active (security, forms, remembering your choice). Analytics (Google Analytics) loads only if you click "Accept all cookies" or enable Analytics under "Manage cookies" and save. Change your choice anytime via Cookie settings in the footer.

7. Processors & international transfers

• Form submissions are processed by Web3Forms (third-party email delivery) and delivered to [email protected].
• Hosting and CDN services (e.g. Cloudflare) may process technical logs globally.
• Jinan Index CNC Machinery Co., Ltd is based in China. If you are in the EEA/UK, your data may be transferred outside your country. We rely on appropriate safeguards where required (such as standard contractual clauses offered by major providers) and limit sharing to what is necessary.

8. Retention

Enquiry records are kept as long as needed to handle your request, maintain customer relationships, and meet legal or accounting requirements — typically up to 3 years after last contact unless a longer period is required by law or an active contract.

9. Your rights (EEA/UK & similar laws)

To exercise these rights, email [email protected] with enough detail for us to identify your request. We respond within one month where GDPR applies (extensions possible for complex requests).

• Access, correction, or deletion of your personal data.
• Restriction or objection to certain processing.
• Data portability where applicable.
• Withdraw consent where processing is consent-based.
• Lodge a complaint with your local data-protection authority.

10. Security

We use HTTPS, access controls, and reputable service providers. No method of transmission over the Internet is 100% secure; we work to protect your data but cannot guarantee absolute security.

11. Children

Our site and services are directed at businesses. We do not knowingly collect data from anyone under 16.

12. Third-party links

Our site may link to YouTube, social networks, or partner sites. Their privacy practices are governed by their own policies, not this one.

13. Changes

We may update this policy from time to time. The "Last updated" date below will change when we do. Material changes will be posted on this page.

14. Product photography

Photographs of IndexMACH machines are copyright of Jinan Index CNC Machinery Co., Ltd. They identify our equipment and may not be reused commercially without written permission. License terms: /support/warranty#product-photography. To request a license, use the enquiry form.